National Trust employees

‘I am amazed by how much I have learnt in the nine months I’ve been at my property. The Heritage Skills Passport has given me precise instructions of things I need to learn and from doing this I have discovered other areas of interest which I want to look into further.’

Year 6 trainee

► House and Collections
     Summary Booklet

 Vision Experience
     Summary Booklet

 Managing Historic Gardens
     Summary Booklet

 Managing Historic
     Parklands and Landscapes
     Summary Booklet


Writing the National Trust Heritage Skills Passport

What is the National Trust Heritage Skills Passport?

The National Trust Heritage Skills Passport is a robust programme to help you structure your training and development in currently, one of four important areas of our organisation: Gardens, Parklands, House and Collections and Visitor Experience. Further details can be found below and in the Summary Guides that are accessed by clicking on the links. You should read these carefully and agree with your manager that the passport programme is suitable for your role and that you will have the appropriate support needed within your property before applying.

New skills are demonstrated in the workplace, supported by colleague mentors and your line manager, whilst carrying on with the vital day to day work of the Trust. It will recognise the skills you already possess, and others you will acquire in the workplace and through the new training programme on offer in the wider region. It offers the following benefits:

  • It allows you to develop skills which you can then use in your day to day job
  • Allows you to demonstrate your skills in a range of topics directly relevant to your role
  • On completion, gives you a recognised, National Trustbacked certificate of achievement, that is transferrable in the future

Heritage Skills Passports in four different subject areas

  • House and Collections Management
    The National Trust owns collections and interiors in historic buildings because they are nationally important. We have a lot to look after: we estimate that we own over a million objects and many more fixtures, fittings and decorative schemes. To ensure our collections last as long as possible, we combine the best of traditional housekeeping with modern scientific discoveries. This passport will document your experience and knowledge, and help you to contribute to the care of these important collections to ensure they survive for future generations to enjoy.

  • Visitor Experience
    Our visitors are at the heart of everything we do in the National Trust. Experiencing our places is the key way our supporters interact and get to know us, and offering great experiences is one the main ways we provide benefit to the nation. In this passport, you’ll find the tools here will help you get to know our audiences, our expectations of service, and how we develop fantastic experiences; and you’ll become familiar with the range of other departments and areas of work that are inextricably linked to our visitor experience.

  • Managing Historic Gardens
    Gardening for the National Trust is not like the gardening you might do at home. We look after some of the most important gardens in the country ranging from intricate plantsman’s gardens to vast formal or woodland gardens. Our gardeners are some of the most skilled in the country, and the Managing Historic Gardens Heritage Skills Passport is built upon their expertise, which they are keen to share with you.

  • Managing Historic Parkland and Landscapes
    The National Trust has in its care over 200 historic designed landscapes. Caring for historic parklands is tricky; the tree you help to plant today may still be a critical part of an historic design long after our working lives are over. Join us on a journey of keeping historic parklands beautiful and cared for, forever, for everyone.


Quote from your 6 Line Manager
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